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Ruckus Wireless ZoneDirector 5000 5 Year End User Support

Availability: In stock

From: £2,539.72

To: £45,714.92

Price as configured: £0.00

Quick Overview

Product Sku: RUCK-5Year-End-User


 


Support Program for the Ruckus End Customers who want to receive the technical support directly from Ruckus.

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Price as configured: £0.00

Ruckus Wireless

When it comes to choosing the right WLAN architecture, Ruckus have got every angle covered. Want super-simple? Ruckus Unleashed gives you plug-and-play ease. Intuitive? Ruckus Cloud Wi-Fi is all that and more. Prefer an on-premises approach? SmartZone offers the ultimate enterprise-grade and carrier-grade feature set. Data center deployment? Virtual SmartZone is uber-flexible, uber-capable.

Details

End User WatchDog Premium Support: Simply Better Support Ruckus Wireless offers two support programs, both delivering high-quality, knowledgeable, and responsive worldwide technical support for its Smart Wi-Fi Systems.

WIFIGEAR can offer customers either End User WatchDog Premium Support, or Partner WatchDog Premium Support. Smart Wi-Fi Systems: End User WatchDog Premium Support Deliverables End User WatchDog Premium Support provides the following to ensure the reliability and functionality of your system:

  • 24x7x365 access to Ruckus technical support professionals through the Ruckus Support Web, phone, and chat.
  • Software updates and upgrades, including bug fixes and maintenance releases, as available, for controllers and APs.
  • Advance Hardware Replacement on controllers. For most customers, End User WatchDog is all they need for high-quality support of their infrastructure.

For customers looking for faster parts replacement or for customers with APs not connected to controllers, there are additional options.

Additional Details on Deliverables

Web, Phone, and Chat support. Ruckus Web support is available at http://support.ruckuswireless.com and contains comprehensive product information including information available only to Premium Support customers.Technical support from a Ruckus Technical Support Engineer is available via phone or chat. Telephone calls are answered by a customer service agent who collects initial information and assesses the severity of the situation in order to set appropriate priorities.

Technical support from a Ruckus Technical Support Engineer is available via phone or chat. Telephone calls are answered by a customer service agent who collects initial information and assesses the severity of the situation in order to set appropriate priorities.

Additional Information

Manufacturer Ruckus Wireless
Product Licenses 1

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