Wi-Fi has revolutionized the way we work. People can get online from any location, stay connected via mobile devices, and eliminate cables and wires. It's magical and it's awesome. Everyone’s happy, and considers reliable Wi-Fi a "given."

When Wi-Fi isn't working, though, it’s a frustrating mystery. Users start complaining of dropped or slow signals and dead zones. Important data isn't being transferred, people can't get their tasks done, and the workplace grinds to a halt. You’re in charge of Wi-Fi, but the same reason Wi-Fi is so awesome - it's invisible - is why it's so hard to fix.